CUSTOMER CARE

Next day delivery is not a service we currently offer.

When your order has been processed and shipped, an email confirmation with the tracking information will be sent to the email you provided when placing your order and creating your account. Please allow up to 3-5 days from receipt of the conformation email for the tracking information to be updated. If you do not receive this email please contact us at info@livelovesooca.com

Our dispatch processing time is 3-5 working days (not incl. weekends and public holidays) from the point of purchase. You will receive a dispatch notification email within this period of time.

There are some cases when we won't be able to combine your delivery, when some orders may have been dispatched from different Fulfilment Centres. As we have multiple Fulfilment Centres to reduce delivery cost and to meet estimated delivery times.

We know how important your order is, so we aim to fulfill orders as quickly as possible! if you decide to cancel your order before despatch, please send us an email at info@livelovesooca.com. We will notify you, if we are able to refund you or not. If we cannot cancel an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.